Mode Rehabilitation is committed to maintaining the highest standards of safeguarding, transparency, accountability, and data protection. Our policies exist to protect the people we support, our staff and volunteers, and the wider community we serve.

Below you can download our core policies and procedures. These documents explain how we safeguard vulnerable adults, how we handle complaints, and how we protect personal data in line with GDPR regulations.

All policies are regularly reviewed and updated to ensure continued compliance and best practice.

Adults Safeguarding Policy

Outlines how we protect vulnerable adults, respond to concerns, and work with statutory safeguarding authorities.

Complaints Procedure Policy

Explains how formal complaints are handled, investigated, monitored, and reviewed by trustees.

Complaints Procedure (Public Guide)

A simple guide for service users and the public on how to raise a concern or complaint.

GDPR & Data Protection Policy

Details how we collect, store, use, and protect personal data in line with UK GDPR legislation.